There Are At Least Two Sides To Every Customer Service Issue (AKA Customer Service Issues In Phone Sex In This Economy)

Sooner or later, every PSO has a customer service issue. While excellent customer service is key in this business, even the very best of us eventually has a complaint, receives bad feedback, or just plain knows a call went wrong. Why? Because phone sex is a very individualized service, and no one can please everyone all the time.

I was reminded of this fact twice this week during my web reading; once from the point of view of the PSO and the second time from that of an unhappy client.

At Zen Fetish, PSO Angela recounts (most poetically) her recent problem with a client who just wouldn’t believe her when she told him they weren’t a good match, insisting on a call.  A call that went as expected — badly.

The lessons here are mainly for phone sex callers: Believe what the professional is telling you; don’t make a call to a PSO who says, “No, thank you.” If you should be bullheaded enough to bully the PSO into providing the service, accept your responsibility for forcing the situation and be grateful when she does her best in spite of the odds. And for heaven’s sake don’t add insult to injury by making belated contact, whining for another chance at an encounter.

The lesson here for phone sex operators is, as Angela laments, not to give in when you know it’s destined to be a train wreck.

At Prurient Interests, a client (and rather self-described hobbiest) called Porno Person, complains about his recent interaction in trying to get the attentions of what sounds like a Femme Domme. Here the dynamic of their chat or instant messaging conversation is less clear…

On one hand, his claims of poor customer service seem abundantly clear — but remember, this is a professional female dominant or Mistress. She’s not supposed to be a push-over. (And, I can tell you from personal experience, you have to be firmer than firm with a lot of submissives, sissies, etc. who will otherwise monopolize your time — for free, yet. Many subs and sissies like to suck — especially your time.) You could easily argue that the PSO was simply keeping in character, refusing to break the veil. (And, again from personal experience, a royal shaming such as was given often returns a stray sub to the fold — and puts money in the folds of your wallet.)

[Interestingly enough, Ms. Angela (of Zen Fetish, above) also falls into the category of “dominant female phone sex operator; yet the rancor isn’t expressed the same — her’s is a more wicked tongue which requires an intellect to divine. lol]

In any case, as I’ve said before, it’s complicated when it comes to providing professional BDSM services, and customer service issues aren’t immune to the challenges.

However, what strikes me most upon reading the two stories of client-professional-interactions-gone-wrong, though, is the comment left at Porno Person’s post:

I think what you’re seeing is frustration. There are a lot of girls who used to have money just rolling in that have to hustle now. So they get pissy when guys aren’t spending on a regular basis. Does that make her behavior right? NO! It’s just a sign of the times. It’s weird because when times get tough service people act stupider and then can’t understand what happens to their client base. Let it go…it’s her loss.

The comment was made by Dr. Sue, a “former classically trained Pro Domme and online financial dominatrix” who “left the Pro Domme world due to burnout” to open her own sex shop.  As such, I would remind her to consider my earlier comments regarding staying in character; but there’s more here…

If the PSO under dissection discussion really was simply frustrated and snappish, due to poor profits or any reason, her response was a bad move. Learn from the story and don’t make that mistake yourself. However…

If the argument of “the economy” (or even just industry-slow periods, like the summer season) is applied to that particular customer service issue, then it can be applied to the first one as well. So perhaps Angela’s consent to take a call from a caller which was not a good match was, at least partly, a monetary one. If so, then there’s another lesson for PSOs: Don’t do things for money, take on clients/callers, in the slow times that you wouldn’t during the “lush” times. Poor times don’t improve with poor judgement.

And too, there’s another lesson for clients. It would behoove phone sex callers to consider if they really are “customers” if they haven’t paid for services recently — no matter what excuse or reality prevents them from doing so. I drank a Pepsi a year ago when a restaurant I was at didn’t have Coke; but I can’t call myself  a Pepsi customer, now, can I?

But underneath all of this talk here is an assumption. The underlying notion expressed here about that PSO Porno Person is complaining about is that she somehow needs his money.  Does she?  Isn’t it just possible that she is perfectly happy, financially blissful, serving her regular clients and that she — a business of one — doesn’t have time for a sometime caller’s chatter? An infrequent caller who catches her in chat and wishes to partake of her time for free, even if under the auspices of recommending her services, may not be worthwhile to her.  After all, the birds in her hands are worth more than those sniffing around her bush.

Could there have been other ways for her to more professionally communicate that — even while in character? Sure.  But then we only see his side of the story.  (I’m sure Angela’s caller has his own story too!) Should every word of what Porno Person posted be true, with nothing omitted, that doesn’t necessarily mean the PSO did anything wrong. It’s her business. She runs it as she wishes, accepting all the consequences.

Callers need to do the same.

Especially when they whine and plead their way into an ill-advised call, or when they wish to wheedle in and while away some free talk time with a professional.

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