About The Verified Call Platform: The Exclusive Interview With Kurt Vogner

Kurt Vogner, a former vice president at Match.com and an early contributor at SFGate.com, launched VerifiedCall.com last spring. After reading about Verified Call — and watching to see about its survival, yours truly set out to get the interview…

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Hello Kurt, and thanks for making the time for the interview. Introduce us to Verified Call, please.

Verified Call is a platform that allows consulting professionals from lawyers to therapists as well as celebrities, entertainers and performers to speak to customers and fans via a secure phone connection. Verified Call is easy to set up, safe to use, completely secure, and profitable from the very first call. Each person that uses the platform is given their own unique profile page in addition to the ability to integrate Verified Call’s technology within their own websites.

Verified Call is headquartered in San Francisco, California. Over the course of 2012, Verified Call has added over 400 new accounts with new account holders being added daily. The full rosters of the agencies Foxxx Modeling, OC Modeling, LA Direct and hundreds of individuals have accounts with Verified Call.

I’ve read about VerifiedCall on sites like XBIZ and AVN and so I gather adult conversation is allowed; but is this a phone sex site?

Verified Call is not a phone sex site. It actually isn’t a “site” at all as it is not an online destination. You’ll notice from visiting the site that there is no listing of account holders nor any search function to see who uses the service.

Verified Call is more similar to an online service like PayPal. We create the ability for individuals to allow fans to connect, compensate and call. In the same way that PayPal provides online retailers to offer a payment option for its shoppers, we allow individual sites, agency and pay sites, etc. the ability to provide voice interaction between account holder and customer.

For those who do not have a full site to promote their account, we provide a customized and personalized short code for them to distribute through social media to their fans.

Just to clarify, however, phone sex is allowed at Verified Call, correct?

We do not restrict the conversations that our account holders have. We have lawyers, therapists, adult performers who all use the platform. What they talk about with their clients and customers is entirely up to them.

Does a person need to be “famous” in order to use Verified Call?

No, a person does not need to be famous. It helps as they have a larger fan base to promote their availability, but it is not required to have an account.

Since celebrities often operate under performance names, authors with pen names, etc. does that mean a person need not use their legal name when using the Verified Call platform?

Account holders are not required to use their legal name when promoting their Verified Call account. However, their legal name must be given during the verification process for legal and payout information so they can collect their earnings.

Does everyone need to be verified?

Every single user must be verified. There are no blind accounts nor are there accounts that say they connect to one person but actually connect to another (or service)

What’s involved in the verification process?

Every account is verified by a human account coordinator on the Verified Call team. The verification process involves an email exchange, a live phone call, information exchange and finally proof of identification through twitter or Facebook posts.

How secure and private is such information kept?

The information is amazingly secure and kept on two different 256-bit SSL encrypted non-redundant servers…account holders information is split in a way that in the unlikely event that one of the servers is hacked, the information wouldn’t correspond to any other information that could be used to correlate the identification or contact information of our account holders.

How are payments collected and disbursed?

Verified Call handles all billing and collections from customers through online credit card payment with double opt-in approvals, reducing charge backs by 99%. Individual account holder revenue is distributed on a selected schedule and through a variety of methods (check, electronic payment, etc.). Every minute of every call that an account holder participates is paid 100% of the time and at 100% of the account holders desired rate.

So the caller / fan pays the fees; is that correct?

Yes, 100% of the rate that an account holder wants to make is paid to them. If an account holder wants to make $5 per minute for their time ($300 an hour) – they will make that amount. The fees that the caller pays (such as processing and connection fees) is paid to Verified Call. It is similar to buying concert tickets for $50 with a $7.50 “processing and handling fee” on top of the ticket charge. 

Are there now, or will there be, options for texting, sending stories, images, etc. digitally? What about tangible items, such as signed photographs, etc.?

There are several roll outs and expansions of the product scheduled for 2013.

Any sneak peaks or hints about the 2013 features? (“Pretty please,” she said with a little pout.)

Many have asked for hints. Its not that we’re trying to be sneaky, its just that the products are different than what is currently available and we’d rather not announce them until they are completed and ready to roll out.

Ah, well, I tried… 

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Kurt’s a nice guy, and Verified Call sounds like a great new platform; even nicer since we’ve got the info straight from the horse’s mouth. (The callers pay the fees?! Ah-maz-balls!) But before you click on over to Verified Call and fill out the application, there are a few things I’d like to point out.

(Actually, Kurt’s pointed them out; I’m just going to clarify what they mean for you.)

First, that whole part about Verified Call not being “an online destination,” about  “no listing of account holders nor any search function,” means there’s no directory, top list, nor any built-in traffic. That means those non-famous phone sex operators who use Verified Call will need to be savvy marketers, not only creating a fan base, but driving those fans to their business. (Frankly, it’s not that much different from how it really works at the other platform sites; but there’s no leg up here.) But don’t read “profitable from the first call” and overlook this fact. For most PSOs, there will be some cost in websites, blogging, etc. in order to get calls at Verified Call.

Second, with the required verification process, it is not as instant to start as some of the other platforms. But then that verification is the whole point: callers know you are you, and not pretending to be someone else. It’s worth something, so be willing to wait for it.

I, for one, am certainly going to look into adding Verified Call to my options. Especially after he teased about what’s coming in 2013.

UPDATE: Verified Call has changed their billing. Callers no longer pay the fees and Verified Call takes a cut — a rather undisclosed cut. Using the operator rate calculator, it seems Verified is now taking 25% of calls. I tried to reach Kurt & Verified for comment & the opportunity to discuss any other news, but no one relied.

3 thoughts on “About The Verified Call Platform: The Exclusive Interview With Kurt Vogner

  1. AP

    I found this very interesting as I have been considering using VerifiedCall, but I am told by “Dan” that they do “All The Marketing” is why I should ONLY make 10% of the call volume & the “Talent” gets 90%, (yes Verified calls gets 33% of the top of the call that the customer pays), when informing “Dan” of all the work it takes to generate Phone Sex calls, he just says I am “mot ready the e-mail” & keeps insisting the do the “marketing”, even when informing “Dan” that NO WHERE in the Phone Sex Industry does ANYONE pay the “Talent” 90% of the call!!

    Reply
  2. Margaret

    Several years ago the small independent company I worked for was looking for a new adult CC processor. We talked to VerifiedCall at AVN and it seemed like a good fit. We were a no taboo site with a large client base. We asked in the very beginning if there were going to be any restrictions on what we posted on our website/talked about, because “no taboo” phone sex can be a serious issue with CC processors. We were told repeatedly that it wasn’t a problem. After much discussion and information gathering, we decided to make the switch. They said great and everything started to move along. Then we got an email with no warning severing ties with us and saying that they couldn’t work with us because we flunked the Miller Test in their opinion. the Miller Test is the statute that basically lays down the law on where art ends and obscenity begins. Well, DUH! We said we were a no taboo phone sex company. We gave them links to our sites so they could read for themselves the kinds of things we posted. We met at AVN for heaven’s sake! They did that mid switch. We had to beg our previous CC processor to take us back. It was a huge mess and completely unnecessary. They had several months to investigate and decide whether they wanted to work with us before we said “let’s do it”. Instead they waited until it would cause the most amount of chaos on our end before backing out.

    Reply

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