Tag Archives: reviews

What Influences Phone Sex Caller Decisions?

As The Wall Street Journal reports, “Media consumption habits continue to shift rapidly, with mobile devices, social media, streaming services, and binge-watching redefining the landscape.”

That’s not likely earth-shattering news to you; but what is interesting about Deloitte’s Digital Democracy Survey are the insights you can put to use in terms of marketing your phone sex business. Particularly the fact that for millennials (ages 19-32) recommendations from their social media circle and online reviews now carry more weight than TV advertising.

Most of us cannot afford TV ads anyway. But look at what holds spots #3 & #4 — those are things you can use and leverage! These findings were also seen in the phone sex caller survey results.

According to my phone sex caller survey, phone sex callers most definitely do not make phone sex recommendations to their family & friends. And adult services are definitely limited in terms of what social media can be used. However, you can make the most of client feedback (and phone sex review sites).

While some platform sites, like NF, do not allow you to post or share member names, you can still refer callers & potential callers to your feedback pages via links. If you are lucky enough to have actual clients using social media, they can share their reviews of you — and you can then share them yourself. And you can use good old fashioned testimonials on your phone sex website too.

What Do I Think Of Phone Sex Platform TalkToMe?

I am often solicited to join other phone sex platform sites — if only just to try it out & review them here at Phone Sex Secrets. But why would I create an account, market myself etc., just to get a few callers to review the platform service? That’s a lot of work for a woman who is busy juggling phone sex with callers on other platforms (NF & MPS) and consulting with PSOs too. Usually these platform sites offer nothing new; and a number of them have come and gone already anyway. So what’s the point?

But since I mentioned the unethical TalkToMe (TTM) promo, I was asked a few questions about TTM — most of which I could not answer because I did not join the phone sex platform. That sparked questions about why I didn’t join the site. Seeing as this might just be helpful, both to phone sex operators in terms of evaluating companies and those developing platforms themselves, I thought I would discuss what I found when I went to visit TTM. So here’s my review of TTM as a potential “Talker”.

From the perspective of a prospective phone sex operator, the biggest problem with TTM is that the site does not clearly state their terms. There’s not even a simple page listing the percentage they take. At least there isn’t any info provided before you sign up; and why would I sign up for the unknown?

If you spend some time scouring for the Talker’s FAQ (and it does take some time to find it; you have to use search engines, not find it on the site), you’ll see that there are lots of caps and limits on what you can charge.

Per minute rate is:

The maximum you can charge for a minute is $2.99.

talktome-rates

However, if you search on the site, you have an option for “highest priced” — and that shows you that you can charge more than $2.99.

highest-per-minute-rate

So which is it? Is there some sort of preferential treatment? I guess that’s what they meant when they said, “If you have an argument to charge more, please do so via email and we will review and if approved increase your rate.” What is a preferred “argument”? Or maybe TTM just can’t keep up with their own policy changes. In any case, it just does not inspire confidence.

Webchat rates:

All webchats are 25 cents for each message sent by the caller.

Does that mean you don’t get paid if you send a message back?

talktome-webchat-fee

Rates For Messages (which seems to cover Pay Per Views aka Pay To Views aka Store Items)

ttm-message-fee-limits

You can charge a maximum of $2.00 for a message without any attachments. A message with attachments have a maximum of $5.00 per attachment.

Poor grammar aside, I don’t like the limits. Especially when the limits seem to think typed words have less value than recorded voices or images or whatever attachments are allowed. And I have no idea how many attachments are allowed per message. At least not at this point; I suppose I could continue to search and search… But if I have to work this hard, well, no thanks.

How much do you get paid?

Whatever the rates you can charge for TTM services, it’s still murky as to what percentage a PSO gets. As best as I can ascertain it is 50%. That’s based on this bit from the TTM FAQ regarding Direct Connect calls (which is apparently like dispatch calls, and participation is optional). Direct Connect rates are 99 cents per minute, and Talkers get 50 cents of that. But I still wasn’t sure if that “normal commission” rate meant half of the per minute rate, or if you just made 50 cents no matter what the per minute rate was…

talktome-direct-connect

In further reading, I found more about Direct Connect calls.

You will receive your normal commission off of these 99 cent per minute calls ($0.50/min)

ttm-direct-dial-phone-sex

(There too you find out about other programs, such as working for free on Talk-Chat lines. I suppose you can see this as a form of trolling; but I’m not a fan of talking for free. And not to someone calling a free chat line. They rarely cough-up the money to pay per minute.)

A few TTM Talkers have mentioned a 50-50 split before, so I’m guessing that’s true. At least for calls. But… Well, that’s not good enough. And I don’t just mean the split — I mean it’s not good enough for me to have to figure all this out for myself. Why can’t TTM just provide all that information up front?

Other things

The site plasters a 1-800 number for support; but all you’ll find there is a recording promising live help will arrive one day. Meanwhile, leave a message with your phone number and someone will get back to you. If you want anonymity, use the site’s contact form and keep your fingers crossed.

Also, when you are on the main page, category pages, etc., you are not able to right-click and open a profile or listing in a new tab or window — that makes for a lot of back & forth when searching. Not a cool idea of potential callers.

PSO Help: Dealing With Negative Feedback, Ratings &/or Reviews

After a few months of running the phone sex review site, some things have become quite clear: some phone sex operators don’t know how to properly handle less than glowing reviews.

Just as you can make the most of your positive reviews, you can make a real mess out of less than favorable reviews. In fact, you can make things even worse.

I’m sure you heard about the bakery who was featured on a TV show, how they received a bad review and had a complete meltdown and responded to the review by leaving incredibly insane comments. Thanks to word of mouth, that whole bad scene lives on in infamy; thanks to the Internet, it is perfectly preserved for anyone who Googles “company on cooking show freaks out” (which is exactly how I found that link to the story). Well, this can happen in any industry — including services such as phone sex.

More’s the pity, the whole PR (public relations) nightmare could have been avoided.

As a favor to these PSOs, I have not posted their incredibly ignorant replies. Yes, not posting their replies was doing them a favor. Those comments just make those phone sex operators look bad. And, I’m not about shaming them while ruining their businesses.

thumbs_down-bad feedbackI even took the time to tell most of them this information, but they didn’t seem to understand. Or care to learn. They just continued to rant in comments and emails to me. (And don’t think you can guess who wrote these comments either; shockingly, several of these comments came from PSOs who simply didn’t like one line or comment in a review that was rated 3 or higher! Yes, people tend to remember the negatives more than the positives, especially when it is about ourselves, but why, why, why would you go out of your way to attack something positive?!) However, I am hoping that you care to learn, so I am sharing some of these poor responses with you as lessons in what not to do should you receive negative feedback or reviews about your phone sex services.

Do not make fun of callers for “jerking off.” That’s rather the point of most phone sex isn’t it? Mocking masturbation just ensures you won’t get called.

Do not make fun of a caller’s phone sex fantasies. Even if a potential caller doesn’t share the reviewer’s fantasy, anyone considering using the services of a phone sex operator may already be worried that their fantasy is “fucked up” — if nothing else, you’ve just made sure they won’t call you. Not even the most masochistic submissives are interested in this sort of treatment. When they are reading reviews and feedback, looking at ratings, they are not in subspace or in a fantasy frame of mind; they are trying to evaluate and decide if they should invest their money and time with you.

Do not call people names or categorize them in order to insult them. For example, when you respond with “you sound like a old black man” you’ve not only just ensured old men, black men, and old black men won’t call you, but you’ve turned-off everyone else who is reading and offended by ageism, racism, etc. From How to Respond to a Negative Online Review:

It doesn’t pay to show a public display of anger when you receive negative press online, because, as [Jason] McDonald points out, your comments are on display for the world to see.

“Remember that you aren’t only talking to the person who gave you the bad review, you are talking to the dozens of other people who are reading your response,” he says. “You always want to take the high ground.”

Don’t post in haste or in a heated head-space. Statements like, “YOU DONT NO WHAT YOU ARE TALKING ABOUT”, whether auto-correct on your device is to blame or not, this reflects poorly on you. And all caps is just rude yelling. Too often people don’t stop and think — and instead create and escalate things into flaming wars. McDonald’s advice:

Can’t calm down? Take some time. You don’t need to respond right away. Talk to a friend about how you are feeling, go for a walk or engage in another work task to take your mind off of the review. Go back and respond when you feel calm and collected.

(See also How to Stop Overreacting.)

Remember, Sticks & stones may break your bones; and name-calling really hurts you.

Don’t threaten to “leave him a bad review.” First of all, you can’t. Poor reactions like these are precisely why sites like NiteFlirt and eBay have removed the option for PSOs and sellers, (respectively) to leave their own feedback or to reply to the feedback of others. And another reason why I won’t publish such comments at the review site. Secondly, are threats, carried out or not, the charming, welcoming things that invite others to give you a chance?

Do not make statements like “I’m not going to apologize because you didn’t enjoy our call.” Maybe you don’t need to apologize; I think maybe you do. Yes, it takes “two to tango” in phone sex. But you are one of those people. You bear responsibility — more than half, actually; for as the intimate service professional, you should know when things aren’t going well, when you are not well-suited to make this caller happy, and you should politely put an end to the call (perhaps, even, refer the caller to someone else). Take a cue from this article in Forbes, Why Negative Reviews Can Be Good For Business:

Respond to reviews in a proactive and polite manner. Always keep a polite and respectful tone when responding to reviews. Engage with customers diplomatically and try to resolve issues whenever you can. Respond publicly when possible to show everyone that you strive to keep your customers satisfied. Future reviewers may be more likely to behave politely when they’re assured that you read and respond to reviews.

Inc. also offers tips on this, saying you may not need to apologize, but that you should acknowledge the negative review:

[Acknowledge] (“I understand that your experience with us wasn’t what you wanted it to be”). Then take it offline to provide a resolution. (“Here’s how you can reach me directly. I’d like to understand your perspective more and work to resolve this to your satisfaction”). Thank people who leave a positive review and say you appreciate their time and business.

Dynamic Business notes that  research indicates that 20% of consumers that write negative reviews will become a brand loyal customer and another 30% will react by writing a positive review — if they receive a positive response from the business. They offer the following tips:

  1. Ensure your response is customer focused and avoid getting defensive, it comes across as insincere and uncaring

  2. Address each problem identified and try to provide a solution

  3. Offer to them a chance to get in touch with you privately either by email or phone

  4. Always be courteous and polite to the customer, apologise if necessary

  5. Give them a reason to try your product or service again eg. a deal or free trial

Don’t whine about how a review or feedback negatively affects your business, that you need the money, etc. Reviews are to help people interested in paying for a product or service. They are designed to save consumers time and money; they are not designed to make you money. If you were actually concerned about your business and income, you’d be constructively reading customer and client feedback for concerns to address, ways to improve. From Inc. again:

When many consumers think something is wrong with your business, there is. Period. And if you’re not responding, respectfully and effectively, online and offline, then these “Negative Nellies” will turn into your company’s death knell faster than you can say “one star.”

Do not cut & paste your feedback from a phone sex site, especially from a site like NiteFlirt which clearly states in their rules that such an action is in clear violation of TOS. By all means, feel free to mention that you have positive feedback, high ratings, fans or whatever. (Oh, and when you mention such things and say that it “speaks for itself,” stop there. That’s what that phrase “speaks for itself” means.)

Do not complain about a review being “posted without your permission”; no one needs permission to post a review or related materials. Besides, reviews matter, even bad ones.

In short, do not be attacking and rude. A potential caller reading such a comment will be far more put-off by what you are saying than whatever a review or rating says. Every comment and response you make helps a potential caller make a decision whether or not to call you.

Getting Phone Sex Reviews & Making The Most Of Them

As promised, I’m back with some more details regarding the phone sex review website.

This is a free service. Yes, it is free to be reviewed. However, because Tom is just one man (who already has a long list of favorite PSOs), it is advised, though not required, that you offer him a few free minutes, a discounted rate, or other incentive for him to add you to his list of girls to call. This incentive neither guarantees a review nor guarantees a good review. All decisions regarding whether to review or not review are up to Tom Cat himself. And all reviews are, like a review of any product or service, based on Tom Cat’s honest evaluation of the phone sex services. Any incentive is just a courtesy.

Interested phone sex operators are encouraged to consider how well their services match Tom Cat’s desires, fantasies, and needs before submitting a request for a review. (Should your phone sex services not be a good match for Tom Cat, you may wish to consider sending one of your happy phone sex clients over to submit a review, and/or buy advertising at the site.)

Ideally, phone sex operators (especially those who receive a favorable review), will use the review to promote themselves in accordance with proper copyright use. In this case, that would be to quote from, or make mention of, the review by linking to the review itself. Additionally, PSOs who have been reviewed may download and display the appropriate rating badge, again linking to their review so that potential customers can read how they earned that rating. (Hotlinking is not allowed!)

At this time, the review site is NiteFlirt compliant as all the PSOs reviewed are from Tom Cat’s primary phone sex playground, NiteFlirt. However, this is subject to change as the review site grows and therefore phone sex operators worried about compliance with NF’s policies should consult Playfair to be certain such promotion with links to the site are acceptable. Ditto any PSOs working with other platform sites and phone sex companies. (It should be seen as any phone sex topsite that promotes phone sex operators from various sites and companies; but it is up to, you, the individual PSO, to verify that for yourself.)

Remember, there are other ways to promote yourself besides your profile pages and blog. You can use Twitter, Tumblr, and other forms of social media. And don’t forget to contact your callers directly to share the good news. (Sending the link in a message to your callers is a reminder to call, and they may share the review themselves via their own sites and social accounts!)

Remember, the purpose of Tom Cat’s Phone Sex Reviews is to help improve the phone sex industry: One, it helps phone sex callers find quality phone sex services, and, two, it provides free promotion for quality PSOs. Make the most of it!

Announcing A True Phone Sex Review Site

Remember how we discussed the problem of finding quality, honest, phone sex review sites? Well, I think I’ve solved the problem.

A few months ago, a phone sex caller named Tom used my referral service to find some more phone sex operators — and when I say “more”, I mean that this man was already an avid user of phone sex services. He, in fact, considers himself addicted to phone sex. With over 500 flirts in his favorites list at NiteFlirt, Tom’s probably not kidding. Once I learned of the great numbers of phone sex calls he’s made (and continues to make), I quickly dubbed him “Tom Cat”.*wink*  And it seemed to me that Tom Cat would be a pretty darn good candidate for reviewing phone sex girls, right? He agreed and we launched Tom Cat’s Phone Sex Reviews last month.

tom-cat's-pso-reviewsTom Cat’s Phone Sex Reviews is not a phone sex directory or topsite, where placement or “ranking” is based on how much a PSO pays or how many “hits” a PSO sends to the site. It is not a bunch of spammy listings or fake reviews. It is a real review site where each and every phone sex operator listed has actually been reviewed by an experienced phone sex caller.

There’s no “pay to play” schemes, no cheating to get to the top of the list or to get better ratings, no spam or scams for PSOs or callers. While I will be using some affiliate links (primarily for additional information on trends, popularity, and client interests), this review site isn’t about money; it’s all about the phone sex & the phone sex girls. It’s all about callers being able to find quality phone sex operators — and it’s a chance for quality PSOs to get some recognition without having to pay for it.

I plan on doing additional posts about how to make the most of this review site, but for now I just wanted to officially announce the launch of this resource. And, yes, that means the site is open both for requests from PSOs to be reviewed and for phone sex callers to submit their own “guest reviews”. For more information on how the review process works for phone sex callers who wish to submit their own reviews, and to submit your reviews, go here. For more information on how the review process works for phone sex operators, and to request a review, go here.

Overall, I hope this new phone sex review site helps to improve the phone sex industry for everyone. If you spot any errors, have any comments or thoughts to share on the new review site, please use this form here.

Warning: A Low Battery Can Be A Threat To Your PSO Business

An associate of mine recently reviewed a couple of cell phone battery chargers (here and here) and I was reminded, yet again, of how my favorite Bluetooth headset battery has a much shorter life than my smartphone. The difference in battery life could mean the headset would “die”, resulting in dropped calls — if I wasn’t prepared ahead of time for very long calls. “By failing to prepare, you are preparing to fail,” is a huge motto of mine, so I believe in back-up plans for the back-up plan.

The problem with the battery life disparity isn’t the only issue either. Some phone sex and consulting calls can be quite long and even if you do not need to get up and walk around to retrieve something, your body might need the reprieve from sitting. That little walkabout  means I can’t leave my cellphone plugged into the charger. So when I read the review of the portable Juicebar® Multi-Device Pocket Solar Charger I decided to use one of the gift cards a client sent and give it a try.

Juicebar Multi-Device Pocket Solar ChargerI’ve only had it a week, but I love it.

It’s a similar size to my cell, so if I must travel away from the laptop or outlet where my mobile phone is charging, I simply plug the charger into my mobile, stack the Juicebar beneath my cell, and carry them both easily in one hand to go about my business — without interrupting my business. And the solar panel is a convenient option for those times I am too tired (lazy?) to walk it back and plug it in to recharge it.

Also worthy of note: When they say the Juicebar is a multi-device charger, they mean it; the charger comes with 4 adapters, so it will fit not only your phone, but your Kindle and many other gadgets. The reason I mention the Kindle, is that I have several regulars who like to gift me erotic ebooks so that we can share them and read our favorite parts to one another, and it’s nice to have a charger that works on multiple devices. (The Paperwhite really is idea for this; high contrast and no glare make for easy reading even when you are on the phone and/or have a hand busy!)

In any case, the point is that if you use your smartphone (or any mobile phone, really) for your phone sex work, consider the Juicebar or some other quality portable charger.