An (Unfortunate) Update About Phone Sex Platform MPS (MFT Services)

This is a difficult post to write… Many of you know that I have long been a fan, even a cheerleader, for phone sex platform site MyPhoneSite (MPS); but as I feel obligated to report on realities in the phone sex industry, I must report when things have changed — including, and perhaps especially so, when they change for the worse. Here we go….

Back at the end of January (2015), I was alerted to a rate percentage change at phone sex site MPS. This alert, came not from MPS proper, but rather in the form of a blog comment.

While waiting for Angelica to reply, I searched all my email accounts for such a notice from MPS. I found none. I logged into my MPS accounts to see if there was an alert or notice there. I found none. On February 8, 2016, I sent emails to MPS owner Gary & assistant Samantha, asking about this issue.

Hello again,

Once again I am hearing rumors that MPS is either A) going under or B) changing the operator split. I’ve received no official emails about either of these things, but some girls have stated they have (especially that the split is now or is going to 50/50?!). Please advise.

Lynn

I wasn’t super hopeful (after all, they had not fully responded to several other emails of mine, resulting in unresolved issues), but I had to try.

I received no reply.

In the weeks that followed, I sent additional emails to both of them. I also left multiple voice mail messages — for each of them. I received no reply of any sort. None. Zip. Nada.

In fact, I received no comment at all from anyone from MPS until February 25, 2016, when I had left one last set of voice mails and emails stating that if they did not respond, I would be writing a post without their input.

Gary’s response was this:

Thanks for sending me an email. To answer your questions. A. MPS is not going under. Actually we are quite busy with our new phone system. B. Yes we notified our active website owners that there is a percentage change due to a new charge back policy. We didn’t send this email to you since you are an affiliate on the system.

If there is anything else, let me know.

Within minutes, I sent the following in reply:

Gary, I have a Super User account & numerous profiles, including with this very email address, and I have checked with other PSOs I know who use MPS and NONE OF US received any notice regarding the rate change. Please explain.

His reply:

We try to avoid sending announcements through the system since it sends an email to each email in the system which results in massive duplicates of emails. We sent this email to our active website owners on payroll. We see the commissions you earn as an affiliate, hence we didn’t send you the email. I will have Samantha forward the email to you. Let me know what operators didn’t get the email so I can reach out to them personally.

Thanks,
Gary

Note, there was still no confirmation of the exact percentage split.

I replied with this:

So operators who were not deemed “active” did not receive any notices?? When you log in, there is no notice either. Which means plenty of us have had our rates changed without notice of any sort. Even the rate calculator & percentage split notices are absent. Does this seem ethical to you?

Nearly 30 minutes passed & no response; our conversation had stalled. I sent this:

See, this is the problem. MPS has issues & communication breaks down when things are difficult. Given my recent issues with this pattern, there is little I can do to make those who ask me feel better about how they are treated, what they read online in rip-off reports, etc. This also includes callers who are not comfortable with MPS’s reputation & refuse to make calls with me there. I really wish we could work through an entire conversation about the issues so they could be clarified.

(More on such history here.)

The proverbial crickets chirped in the silence that followed.

But I tried again:

You leave me no choice but to run with the story presenting this situation as it is with little-to-no information from you. It’s really disappointing. To see where things once were, to where they are now… I wish you would reconsider going silent at times like these. It doesn’t help the rumors surrounding MPS, all of MFT Services, and the overall reputation.

Nearly an hour later, Gary responded:

Thank you for bringing up these issues. Due to the issues with the internal mass notification system, we chose to email individual active providers who are actively on payroll. If there are certain operators that need to be contacted, please let me know so I can do so immediately.

We are aware there are issues with support and are looking to resolve those by the end of the 1st quarter. We are looking into setting up a new proactive support system with a support team since Samantha and myself are often swamped with operating issues. If there is any other issues that need to be clarified please let me know.

From my phone, I replied:

This is a continuation of your defense of a poor situation, but is not info requested which is needed to clarify the realities for operators now.

Gary replied:

What info do you feel that is not clarified for the realities for operators? I don’t feel I am in defense when I am just providing our acknowledgement of the communication issues and our plan to resolve issues of lack of support.

I have requested Samantha to forward you the new charge-back information.

You haven’t provided the operators that need to be contacted as well, I am more then willing to reach out and communicate to the providers, but I need to know whom first.

Finally, the information from Samantha arrived. (This would be nearly three hours since Gary had stated he’d requested Samantha to send it to me; nearly 3 weeks since originally requested.) This is supposed to be an (undated) copy of what MPS sent to so-called “active” operators:

Dear Valued MPS Website Owner:

We would like to inform you of a change that will take effect next week.

The Bad News:

Due to ever increasing site-wide operational costs, the numerous customer charge-backs and the extremely high fees that go along with these charge-backs, we will be adjusting all web owner percentage rates to an even 50/50 starting on February 1, 2016.

Operational costs include such things as website hosting fees, website maintenance and upgrades, credit card processing and merchant bank fees, phone system and connection fees, and customer charge-backs and fees.

——————————————————————————————–

The Good News!

When the web owner percentage rates changes on February 1, 2016, ALL calls taken from this point forward, will NOT be subject to charge-backs. This means that NO funds will be removed from ANY provider payouts ever again!

Please note that customers are able to charge-back up to 6 months of transactions. So, if a customer charges backANY calls taken BEFORE February 1, 2016, providers will still be held responsible. But, on August 1, 2016, which is 6 months after the new rate change, no provider will be held responsible for ANY customer charge-backs!

*Exception: Providers will only be held responsible for charge-backs that have resulted from provider/customer fraud*

——————————————————————————————–

Please keep in mind that it does costs a great deal of money to run this entire pay-per-minute phone system and everything that goes on behind the scenes of which you are most likely not aware. Also, remember that you are working on this platform, receiving your MPS websites and own adult business at NO cost to you!

All adult-related businesses are considered high risk and there is no way to prevent customers from doing charge-backs. However, we do the best we can, but unfortunately, this is the cost of doing business in the high risk adult industry.

Warmly,

Samantha

Unhappily noting the rate change had taken effect weeks ago, I took on the task of responding to Gary’s email, collecting the specific questions I had asked (via email and telephone), which neither he nor Samantha had addressed. (Thankfully, I am a very experienced and professional PSO who takes very detailed notes on any and all phone contact I have, including the MPS voicemail messages I’d left.) This is what I sent in response:

Questions which still remain:

You mentioned a “new phone system” – what is it? And is this new system for MPS only, or the other MFT sites?

Related, do the rate percent changes affect the other sites/programs as well?

I *still* do not have proper information on these other sites. After nearly a year of stating you’d get back to me, you referred me to Samantha, who bailed on our appointment; so I have no idea about each of them or their differences. Would anyone care to actually address those? If so, reply with the following (for each site):

URL:
What is special about it, how it differs from MPS:

Are there any plans to notify operators/website owners/super users of these changes, either with an alert when they login, resuming the rate calculators, or anything at all?

I did receive the email from Samantha, thank you. But this is 3 weeks after initial inquiry. For years now you have been mentioning when communication & support issues will be resolved; clearly it is not a priority & it shows. And if I am hearing so much about this, you can bet it is costing MPS business, both on the operator & caller sides. I really, really wish this would be a priority & corrected. It was once what separated MPS from the other platforms in a positive way; now it is being discussed in terms of MPS being, and I quote, “the worst.”

This communication issue when combined with the rate change is very troubling. While the notice mentioned costs of chargebacks, hosting, etc., this is no different than what other platforms offer and they are not changing rates like this. Anything you’d like to state about that?

I have contacted the operators which have contacted me, but so far, none of them have given me permission to send you their contact info. (About half have replied, stating they are more comfortable reading when I post at my site.) If/when I receive permission, I will send you their information.

What do you think the response was?

If you guessed “Nothing,” then you are correct. There was no response.

This despite clearly articulated questions (all which would be within the parameters of either #1 being a registered PSO on their system or, #2 as someone with whom they have done official business with, including interviews, assisting MPS regarding issues with other PSOs & clients, etc.). This silence also in spite of my expressing my own frustration regarding aborted problem solving and other communication issues.

An hour later, I sent an email stating that I was still awaiting word on this.

Still no reply.

The next day, February 26, 2016, I tried one last time. I sent a “Last call” email, noting I would be making my post without any additional information or input from them if they did not respond with the info requested — an outcome they must be more than happy with as I have heard nothing from them whatsoever, and today is February 29, 2016.

To ReCap, Here’s What You Really Need To Know:

* If you are a phone sex operator, “master operator”, website owner, or “super web owner” at MyPhoneSite, your earnings have been cut. As of February 1, 2016, you only receive 50% of calls & store sales. Yes, this is true even if you never received any such email notice, no alert when you logged in, nor other notification of any type.

* If you never received any email notice of the above changes, you are likely not considered to be “active.” (I was not considered “active” in January, 2016, when the notice went out, even though as an operator I had calls at MPS in October, 2015, and had store sales in January of 2016!) This means you are not likely to receive any notices about changes in rate, policy, TOS, etc. going forward.

* Whatever you think of my communications with MPS, or even my personal communication style, it’s clear that MPS is suffering from some major communication issues — primarily that of not caring about communication with members (at least PSOs, anyway). This is a continuing negative trend as documented here. Regarding these communication issues, Gary states they “will resolve those by the end of the 1st quarter.” That would be by the end of March, 2016.

* Phone sex callers who use MPS, if you see your PSOs raising their rates, this is why. Their earnings for services provided have been cut by 10-20 percent.

* The matter of MFT’s other sites/programs dates back to May, 2014, when Gary promised an interview/update regarding all of MPS and other sites belonging to parent company MFT Services (which also has PhoneSexBook.com, PhoneMoreSex.com, and a premium white label service; there may be more, but… well, you’ll see). Roughly eight months later, Gary passed me along to Samantha. We corresponded briefly before that talk too was abandoned; it was restarted in July of 2015, culminating in scheduling an appointment for a telephone conference/meeting which Samantha simply bailed on. Neither she nor Gary expressed any interest in contacting me “when things settle down and you have a working system, can keep appointments, maintain communications, etc.” Which is likely a sign bunch of signs unto themselves.

Is this your first time here? You may wish to read this post and my Statement Of Purpose first!

Yes, I am on Twitter! @PhoneSexSecrets

6 thoughts on “An (Unfortunate) Update About Phone Sex Platform MPS (MFT Services)

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  3. Nisha Richardson

    Yeah I did receive this email, I am an active pso on Myphonesite. I can definitely agree that communication on their end sucks badly.
    I was suppose to get a whitelable site on their new system, I had hired a team of girls to start with me and everything, but my whitelable was never created for the new site, and I lost my girls, Now i’m back to just being an independent operator on my own, because after 2 months of waiting to hear something back from Samantha about the whitelable site, the girls I hired became disinterested. So Now I barely work this site, I ended up starting with talktome.com which I think is way better, outside the fact that the company takes 60% and talkers get paid 40% but, talktome offers way more ways to get money,, than what MFT actually gives you, even the new platform is not worth it. As a matter of fact, a caller from MFT was the one who told me about talktome.com because he is tired of MFT services. Eitherway, I started being independent with MFT services, and I am grateful to have found a start, but Gary and Samantha has been trying to get bbetter help with the support team for over ayear now, and it still has not happened.

    Reply
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  5. Thatpsogirl

    Mps is a joke! They never return emails the site looks like shit and now they want 50% and model identification after all this time! I hardly make anything on it anyway but clearly mps is on the road to nowhere. Too bad after all these years they still couldn’t get their shit together. Terrible business people result in a terrible site. Bye bye mps

    Reply

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